To access your new student loan account, please .
Billing statements and tax documents will be available in your ppµç×Ó¹ÙÍø Student Loans until April 2025.
Servicing Transfer FAQs
ppµç×Ó¹ÙÍø is no longer servicing student loans. The servicing of your ppµç×Ó¹ÙÍø student loan(s) has transferred to Firstmark Services. Please contact Firstmark for questions, payments, and anything else related to your loan(s).
All loans were transferred to Firstmark between September 7 and November 16, 2024.
Firstmark Services is the borrower-facing brand for Nelnet. Nelnet, Inc. (NYSE:NNI) is a publicly traded, diversified company with decades of experience in the student loan industry focused on providing superior experiences for their borrowers. Firstmark Services is who you’ll see as your loan servicer on your new online account and all communications.
| Firstmark Services | |
| Website | |
| Phone | 1-888-295-0910 |
| Customer.Service@FirstmarkServices.com | |
| Payments | Firstmark Services PO Box 2977 Omaha, NE 68103-2977 |
| Correspondence | Firstmark Services PO Box 82522 Lincoln, NE 68501-2522 |
Refer to the welcome communications you received from Firstmark with instructions on how to set up your new account at .
Please make payments to Firstmark by mail, phone, or online:
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Mail
Firstmark Services
PO Box 2977
Omaha, NE 68103-2977
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Phone
1-888-295-0910
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Online
The ppµç×Ó¹ÙÍø Student Loans website is expected to remain available through at least April 2025.Ìý
You can access to view your billing statements, payment history, and related documents for your loan(s). For tax documents from 2023 or earlier, please call or email Firstmark:
- 1-888-295-0910
- Customer.Service@FirstmarkServices.com
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Billing statements and tax documents issued by ppµç×Ó¹ÙÍø will remain available in your ppµç×Ó¹ÙÍø Student Loans through April 2025.
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| Document Type | Firstmark Services | ppµç×Ó¹ÙÍø Student Loans |
| Payment History | Yes | No |
| Statements | Yes | Yes |
| ppµç×Ó¹ÙÍø Tax Documents | Yes | Yes |
| Related Documents | Yes | No |
If there is reportable interest paid on your loans(s) while serviced by ppµç×Ó¹ÙÍø in 2024, ppµç×Ó¹ÙÍø will mail IRS Form 1098-E and/or an Interest Paid Letter to the borrower by January 31, 2025. These documents will also be available in Account Center. 2024 tax documents from ppµç×Ó¹ÙÍø will be provided to Firstmark as well and should be available to you by mid-February 2025.Ìý
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Firstmark will provide IRS Form 1098-E to the borrower for reportable interest paid on any loan(s) while Firstmark is servicing your loan(s).Ìý
Most loans were transferred to Firstmark except for loans with an inactive status such as paid-off and charged-off loans. If your loan(s) was transferred, you should have received a communication by October 1, 2024. Please call Firstmark at 1-888-295-0910 if you haven't received any communication yet.
If you have questions about a student loan that wasn’t transferred or about a recent letter from ppµç×Ó¹ÙÍø, please contact ppµç×Ó¹ÙÍø. Otherwise, call Firstmark at 1-888-295-0910.